Do you want to focus on what really matters in your hotel? What you need is an organizational chart
An organizational chart helps you define your staff's responsibilities and delegate tasks. In this article we explain how to create one.
Resistance to change in hotels: why it happens and how to overcome it
The fear of change can have different reasons, but it leads to only one result: losing important opportunities for growth. Discover its mechanisms and free yourself from it forever!
Learn how to use cross-selling in hotels to increase revenue and retain customers
By focusing on extra services, you can increase your property's net profit without burdening its budget. Read our tips and create a cross-selling strategy tailored to you!
Is managing guest complaints a problem in your hotel? Here's how to solve it!
Everyone gets a complaint at one time or another: the difference is being able not only to solve it, but to turn it into an opportunity for improvement and building loyalty. Find out how!
Overbooking in hotels: What to do and how to turn it into a strategy to increase revenue
Despite its bad reputation, overbooking can be the key to keeping occupancy high. Discover how to behave and what rules to follow to minimize risks.
The importance of check-in in hotels (from your guests' point of view)
Does their stay really start from the check-in? How many minutes of waiting time are they willing to tolerate? What elements do they care about? Discover it in the article and bring your check-ins to excellence!
In-stay upselling in hotels: what it is and strategies to sell more (and better)
During their stay, your guests relax, are more open and focused on their needs: in-stay upselling is the right strategy to satisfy them, multiplying sales!
Looking for hotel staff? Here's how to write the perfect job ad!
Writing a job ad may seem like a mundane task, but there are clear rules to follow to stand out in the crowd of offers and attract the best candidates for you. Find out about all of them!
