Is managing guest complaints a problem in your hotel? Here's how to solve it!
Everyone gets a complaint at one time or another: the difference is being able not only to solve it, but to turn it into an opportunity for improvement and building loyalty. Find out how!
The importance of check-in in hotels (from your guests' point of view)
Does their stay really start from the check-in? How many minutes of waiting time are they willing to tolerate? What elements do they care about? Discover it in the article and bring your check-ins to excellence!
Looking for hotel staff? Here's how to write the perfect job ad!
Writing a job ad may seem like a mundane task, but there are clear rules to follow to stand out in the crowd of offers and attract the best candidates for you. Find out about all of them!
How to optimize check-in and check-out in hotels
Everything you need to know to welcome and greet your guests in the best possible way.
How to optimize your front desk's performance (and increase revenue)
In this short guide, you will discover how to make your front-desk staff more efficient, improve the guest experience, and increase your hotel's revenue.
Complete guide to the Hotel Business Plan: tips, examples and a ready-made template
Drafting a Business Plan for Hotel is as strategic as it is challenging. Follow our instructions and download the free template to do it easily and without errors.
How to master cleaning your rooms (guide + checklist)
In this article, we explain how to best organize and manage the cleaning of hotel or B&B rooms.
Are your guests satisfied? Here are the rules for creating the perfect satisfaction survey
Asking your guests for feedback on their stay is not enough: you need a satisfaction questionnaire to get measurable data. Follow our tips to create it or download the template!
