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Welcome letter: 4 templates for hotels, B&Bs, resorts, and vacation homes

Choose a letter template, customize it, and start increasing satisfaction and revenue right away

Ready to use
Customizable
Upselling phrases

What you'll find inside the guide:

  • 1

    Versatile templates

    The templates are adaptable to the main types of hospitality establishments and are perfect for use as either a printed welcome letter or via email: depending on the medium, you can refer to your webpage dedicated to tips and extra services with a direct link or a QR code.

  • 2

    Customization

    All templates are ready to be used by simply adding your details where required. Alternatively, they will be an excellent starting point to expand your current welcome letter or write a new one. At the beginning of the guide, you'll find 5 tips to help you succeed.

  • 3

    Sales tips

    Not sure how to promote your extra services at the welcome stage without appearing intrusive or too “salesy”? Each template includes a section dedicated to promoting extra services or experiences, already integrated with the welcome message.

Turn every “welcome” into an opportunity

Whether printed or emailed, the welcome letter is more than a detail: it’s the best way to stimulate satisfaction and sales from the very start of the stay. Choose a letter from the templates and get started right away!

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Welcome letter: 4 templates for Hotels, B&Bs, Residences, and Vacation Homes | Smartpricing

Find answers to your questions!

  • Providing all the practical information for the stay is essential, but writing a welcome letter allows you to connect with your guests on a more personal level and give them targeted suggestions based on their characteristics and preferences. Our templates will be the perfect foundation to help you write the best welcome letter for each guest!

  • If you find that the template corresponds particularly well to your hospitality establishment, offer, and the type of guests you will be addressing, definitely! You just need to insert the details regarding names, opening hours, extra services, and tips for the stay. In all other cases, you can use the templates as inspiration to write the perfect welcome letter for you and your guests.

  • Yes! The templates are suitable for both printed and emailed welcome letters. In the latter case, you can insert links to your extra services directly in the text, making it even easier for your guests to explore your offer and book.